• What it Includes: On-site observation of daily operations, guest flow, kitchen
timing, and FOH communication.
• Why it Matters: Identifies pain points early before they become systemic issues
that hurt reputation or profitability.
• What it Includes: Evaluation of culture, management style, shift design, and
rewards programs.
• Why it Matters: Reduces costly turnover and builds a team that’s loyal and
productive.
• What it Includes: Inventory tracking setup, portioning standards, theft control, and
waste analysis.
• Why it Matters: Improves margins and accountability; helps restaurants struggling
with unexpected food or labor cost creep.
• What it Includes: Service standards manual, mystery dining reports, table touches
strategy, and service recovery training.
• Why it Matters: Boosts satisfaction, positive reviews, and repeat business.
• What it Includes: SOPs for review responses, guest recovery offers, and alert
systems for bad feedback.
• Why it Matters: Public perception online can heavily influence new customer
acquisition and long-term growth.
• What it Includes: Neighborhood outreach, partnerships with gyms/events, geo-
targeted ads, and social giveaways.
• Why it Matters: Keeps the guest pipeline full and builds loyalty within your
immediate area.
• What it Includes: One-on-one sessions with managers to improve delegation, time
management, conflict resolution, and financial literacy.
• Why it Matters: Strong leadership is essential for sustained success—this develops
confident, consistent, and accountable managers.
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